1. Incorrect or Unwanted Products (Non-Quality Issues):

- If you ordered the wrong item or it is not what you intended to order, you can return the product within 30 days after
receipt.  The shipping cost will be in your charge.

2. Quality Issues:

- If the product is defective or damaged during shipping, you are eligible for a full refund.

- Our customer service team may allow a return in special cases.

3. Return Process:

- Please contact us before making any returns. We will send you a USPS or UPS label after comfirming your order details. You are required to return the product with its original package.

4. Refund Policy:

- Refund shall be processed within 2 business days after we receiving and inspecting the returned product.  For non-quality issues, the shipping cost will be deducted from the refund.

5. Exchange Policy:

- If a product is damaged during shipping, we will offer a free replacement.  Simply contact us, return the item using USPS or UPS, and we will arrange for a replacement.

6. Exchanging Incorrect Products:

- If you ordered the wrong product and wish to exchange it, contact customer service for assistance.  If an exchange is approved, you must return the item in its original condition. 
Shipping costs may be deducted from the refund.

7. Damaged Products Due to Customer Handling:

- If the product is damaged due to your own handling, we cannot offer an free exchange.

8. Steps Before Returning:

- Contact customer service, explain the issue, and tell us what you want us to do.

9. Shipping Options for Returns:

- Once your return is approved, return the product to us.

10. Tracking Your Return:

- Ensure to keep in touch and verify that we have received your returned item.  We will notify you when the exchange is complete.

- All of our products come with a one-year warranty.  If any product from autel-us.com faces an issue, you can contact our technical support for assistance.

- You can contact us to cancel the order before the shipment is dispatched. Once the shipment has been sent, you can only proceed with the return and refund process. If you need any further inquiries, please feel free to contact customer service.