Return Policy

1. Incorrect or Unwanted Products (Non-Quality Issues):

- If you ordered the wrong item or it is not what you intended to order, you can return the product within 30 days of
receipt.  The shipping cost will be your responsibility.

2. Quality Issues:

- If the product is defective or damaged during shipping, making it unusable, you are eligible for a full refund.

- In special cases, after reviewing the issue, our customer service team may allow a return, and the shipping cost will be borne by you.

3. Return Process:

- Please contact us before making any returns.  Once we confirm the details of your order, we will send you a USPS or UPS label.  You are required to return the product in its original packaging.

4. Refund Policy:

- Upon receiving and inspecting the returned product, we will process the refund within 2 business days via PayPal.  For non-quality issues, the shipping cost will be deducted from the refund.

5. Exchange Policy:

- If a product is damaged during shipping, we will offer a free replacement.  Simply contact us, return the item using USPS or UPS, and we will arrange for a replacement.

6. Exchanging Incorrect Products:

- If you ordered the wrong product and wish to exchange it, contact customer service for assistance.  If an exchange is approved, you must return
the item in its original condition. 
Shipping costs may be deducted from the refund.

7. Damaged Products Due to Customer Handling:

- If the product is damaged due to your own handling, we cannot offer an exchange. However, you can return it for repair.

8. Steps Before Returning:

- Contact customer service, explain the issue, and tell us what you want us to do.

9. Shipping Options for Returns:

- Once your return is approved, use USPS or UPS to return the product to us.

10. Tracking Your Return:

- Ensure to keep in touch and verify that we have received your returned item.  We will notify you when the exchange is complete.

- Most of our products come with a one-year warranty.  If any product from autel-us.com faces an issue, you can contact our technical support for assistance.

- In case of repair needs after use, we also offer repair services, and customer service can help facilitate the process.

- Orders can be canceled within 24 hours for a full refund.  If the cancellation occurs after 24 hours but the product hasn’t shipped, a full refund will still
be provided.
For any further inquiries, feel free to contact customer service.