FAQs
Diagnostic Tools
1. What information should I provide if somethinggoes wrong with the device?
- Your order information
- Serial number of the device
- Car make, model, year
- An incorrect screenshot or video is
displayed on the device
2. Why do I get an "Installation failed"error when I download the software?
Android: Long tap the app icon, go to App
Info > Storage > Clear Cache, and try downloading again
iOS: Choose Me > Settings > Clear
Cache and try the download again
3. The TPMS light is lit on the dash of my2005 vehicle, what should I do?
The tire pressure control module might be faulty.
Use an Autel tool with OBDII-connection capability such as the TS508 or TS608 to detect trouble codes within the TPMS module.
You may need to repair or replace a part within the system such as a transmitter or receiver.
4. My vehicle had a collision. Now my TPMS light stays on.What do I do?
The vehicle may have a damaged TPMS module or non-functioning sensors or both. Use an Autel TPMS tool to check the sensors and the control module. If sensors fail to activate, the sensors need to be replaced. Program Autel’s MX-Sensors to replace sensors. Follow the vehicle manufacturer-specific Relearn procedures displayed on your Autel tool. If the sensors fail to relearn, connect the Autel TPMS to the OBDII port to scan for system faults. You may need to repair or replace a part within the system such as a transmitter or receiver.
5. I cannot complete the sensor relearn.
Please carefully follow the step-by-step instructions displayed under Relearn Procedure on your Autel tool.
6. I performed auto relearn and drove the vehicle, but was unsuccessful inrelearning IDs.
Drive the vehicle consistently at the speed of between 25 km/h and 100 km/h (15 mph and 62 mph) throughout the Relearn process. Wait at least 15 minutes before starting a second relearn.
7. The vehicle’s TPMS light displayswith the messages “please check tire pressure” and “low-pressurecondition”
1. Ensure the tires’ air pressure is consistent with the vehicle manufacturers recommended pressure. The vehicle tire placard, located on the door jamb of the driver door, will list the recommended air pressure. Check the tires for wear and leakage. It is best to inflate tires when they are cold.
2. Inflate the tires to 10-15 kPa (1.5 to 2 Psi) above the air pressure recommended on the tire placard. Wait 15 minutes and deflate the tire to the recommended pressure. Never inflate the tire more than 30 percent of its recommended value.
It must be noted that
8.Sensors are properly mounted and have beensuccessfully relearned to the vehicle. The TPMS light displays afew days later indicating “low pressure”. Iactivated the sensors and the tires read low pressure.
Please double check the valve stems of all sensors to ensure there is no air leak.
9. Clamp-in sensors are properly mounted, butI have trouble dismounting the tires.
The tire will leak if the washer is not securely mounted against the outer rim.
Using the positioning pin, tighten the screw-nut. Do not over tighten.
10. My tool displays a warning message of “duplicated sensor ID”. I cannot complete therelearn procedure and the TPMS malfunction light remains lit.
The same sensor might have been activated twice and therefore the tool is displaying duplicate IDs.
When activating sensors, follow the procedure displayed on the screen and activate each sensor at the wheel in the order prompted by the display.
Each Sensor on each wheel must have a unique ID. If two sensors display the same ID, you will need to replace the sensor or re-program the MX-Sensor with a unique ID.
11. The tires on my vehicle were rotated, andthe TPMS light displays after driving. After inspecting the tires, I found that the front right tire was low,not the front left tire that the vehicle’s dashboard indicated.
The sensors have to be relearned to the vehicle. After the tire rotation, the registered IDs and their corresponding location do not match what is registered to the vehicle’s ECU.
12. On my Autel TPMS tool, I selected the vehiclemodel year to activate sensors. Both 315MHz and 433MHz frequencies are available. Which option should I choose?
Some vehicle manufacturers use both 315MHz and 433/434MHz sensors in the same model year.
For example, Audi used either 315MHz or 433MHz frequency sensors on their 2005 and 2007 model year A6 vehicles.
Select one frequency and attempt to activate.
If the sensor fails to activate, choose the other frequency and attempt sensor activation.
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